Last updated: 02/26/2025
Connected Dealer Services, LLC cares about your privacy. This privacy policy explains who we are, how we collect, share and use information relating to individuals (“Personal Information”), and how you can exercise your privacy rights.
We recommend that you read this privacy policy in full to ensure you are fully informed. To make it easier for you to review the parts of this privacy policy that apply to you, we have divided up the document into sections:
Privacy for Organizations (Section 2)
Privacy for Organization Customers and End Users (Section 3)
Privacy for Website Visitors (Section 4)
If you have any questions or concerns about our use of your Personal Information, please contact us using the contact information provided at the end of Section 14.
INTERNATIONAL TRANSFERS
REQUESTS AFFECTING MULTIPLE END USERS
Connected Dealer Services, LLC provides in-vehicle products and services and a mobile application (the “App”) to provide connected vehicle services (collectively “Services”). A reference to “CDS,” “we,” “us” or the “Company” is a reference to Connected Dealer Services, LLC and its relevant affiliates involved in the collection, use, sharing, or other processing of Personal Information.
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This section applies to the Personal Information we collect and process from our customers who are dealers, licensees, and partners (collectively “Organizations”) that use our connected vehicle Services to manage their vehicle fleets and provide dealership, repair, maintenance, and other services to their customers and End Users. If you are not an Organization, the other sections of this policy may be more applicable to you and your data. In this section, "you" and "your" refer to Organizations.
The Personal Information that we may collect broadly falls into the following categories:
The categories of information include:
Identifiers such as real name, address, email address, phone number;
Personal Information under California Civil Code section 1798.80;
Commercial information such as purchases of the Services;
Internet or other electronic network activity information, such as IP address and browser type; and
Inferences drawn from any of the above information categories.
The categories of information include:
Device information: We collect information about the device and applications you use to access the Services and the App, such as your IP address, your operating system, your location, your browser ID, and other information about your system and connection.
Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services.
Product usage data: We collect usage data about you whenever you interact with the Services and App, which may include the dates and times you access the Services and the App and your browsing activities (such as what portions of the Services and App are used). We also collect information regarding the performance of the Services and App.
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We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:
To provide you with the Services.
To communicate with you about your account and provide customer support.
To market our products and/or services to you.
Through our website cookies, which you may manage through our cookie banner, to share with third-party marketing platforms that provide tailored advertising on our websites and other websites that you may visit.
To analyze website and App usage and improve the services offered.
For market research, project planning and troubleshooting problems.
For detecting and protecting against error, fraud or other criminal activity.
To enforce compliance with our Terms and applicable law, and to protect the rights and safety of our customers and third parties, as well as our own. This may include developing tools and algorithms that help us monitor the use of our Services and prevent violations.
This section applies to the Personal Information we collect and process from Organization Customers and End Users. These terms have the following meanings:
In connection with a vehicle sale, lease, rental, or other Organization services, Organizations (e.g. dealerships, licensees, and partners) may provide us with an individual’s Personal Information in connection with the vehicle and Organization information. These individuals are considered the “Organization Customers”.
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An “End User” is an individual that opts-in to our connected vehicle services directly through the App. Organizations may have Organization Customers who are also End Users.
If you are an Organization Customer, please note that we received your information from an Organization, and the Organization may use and share your Personal Information for its own purposes. We encourage you to refer to the Organization’s privacy policy for more information on how your Organization uses and shares your data.
The Personal Information that we may collect broadly falls into the following categories:
By using the App and Services.
By contacting our customer service team.
By contacting us directly through a webform, email, social media message, or otherwise submit inquiries through our websites.
The categories of information include:
Identifiers such as real name, address, email address, or phone number;
Personal Information under California Civil Code section 1798.80, such as name, address, and telephone number;
Information about your vehicle, including but not limited to vehicle identification number (VIN), mileage, oil/battery status, fuel or charging history, electrical system function, and diagnostic trouble codes;
Electronic, visual, and similar information about the use of your vehicle, including operational and safety related information, speed, crash detection alerts, impact data, braking and swerving/cornering events, vehicle direction (heading), camera image and sensor data, and security/theft alerts;
Commercial information and information about your vehicle such as your vehicle purchases, rentals, repairs, and check-ins;
Internet or other electronic network activity information; and
Inferences drawn from any of the above information categories.
Sensitive categories of information include:
Geolocation data such as your vehicle GPS location.
Login information such as your username, password, and/or PIN.
The categories of information include:
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Device information: We collect information about the device and applications you use to access the App and Services, such as your IP address, your operating system, your location, your browser ID, and other information about your system and connection.
Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into the App and Services.
Product usage data: We collect usage data about you whenever you interact with the App and Services, which may include the dates and times you access the Services and your browsing activities (such as what portions of the Services are used). We also collect information regarding the performance of the Services.
We may use the Personal Information we collect about Organization Customers and End Users for a range of reasons, including:
To offer the App and Services to you and our Organizations.
To share your information with Organizations that may be of interest to you.
To communicate with you and provide customer support.
To evaluate and improve the quality, safety, and security of the App and Services.
To develop new products and services.
Through our website cookies, which you may manage through our cookie banner, to share with third-party marketing platforms that provide tailored advertising on our websites and other websites that you may visit.
To market our products and/or services to you.
To analyze website usage and improve the services offered.
For market research, project planning and troubleshooting problems.
For warranty administration and validation.
To provide product and service updates.
To verify eligibility for vehicle purchase or incentive programs.
For detecting and protecting against error, fraud or other criminal activity.
To enforce compliance with our Terms and applicable law, and to protect the rights and safety of our customers and third parties, as well as our own. This may include developing tools and algorithms that help us monitor the use of the App and Services and prevent violations.
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We may disclose the Personal Information listed below to the categories of third parties listed in this subsection. These disclosures may, depending on the jurisdiction, qualify as “selling” Personal Information under some U.S. state privacy laws:
Personal Information under California Civil Code section 1798.80, such as name, address, and telephone number; and,
Information about your vehicle, including but not limited to, vehicle identification number (VIN), mileage, oil/battery status, fuel or charging history, electrical system function, and diagnostic trouble codes.
We may disclose the Personal Information listed above to the following categories of third parties:
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This section applies to Personal Information that we collect and process through our websites and in the usual course of our business, such as in connection with our sales and marketing activities, recruitment, and events. In this section "you" and "your" refer to website visitors.
The Personal Information that we may collect broadly falls into the following categories:
By contacting us directly through a webform, survey, email, social media message, or by otherwise submitting inquiries through our websites.
By attending our events or other business interactions and providing your contact details.
By entering into our sweepstakes or drawings.
By applying for a role with us.
The categories of information include:
Identifiers such as name, email address, job title, company, or phone number.
Internet or other electronic network activity information;
Employment information and job history for individuals who apply for a role with us; and
Inferences drawn from any of the above information categories.
The categories of information include:
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Device information: We collect information about the device and applications you use to access the websites, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses.
We generally collect this information in the aggregate to improve the performance of our websites. We do not associate this information with you or your computer, unless we need to investigate a violation of our Terms.
We may use the Personal Information we collect for a range of reasons, including:
Through website cookies, which you may manage through our cookie banner, we share information with third-party marketing platforms that provide tailored advertising on our websites and other websites that you may visit.
To market our products and/or services to you.
To analyze website usage and improve the services offered.
For market research, project planning, troubleshooting problems.
For detecting and protecting against error, fraud or other criminal activity.
To enforce compliance with our Terms and applicable law, and to protect the rights and safety of our customers and third parties, as well as our own. This may include developing tools and algorithms that help us monitor the use of our Services and prevent violations.
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Please note that if you are an Organization Customer, we may also refer your privacy request to the relevant Organization.
The categories of Personal Information we collect about you.
The categories of sources from which your Personal Information is collected.
The business or commercial purpose(s) for collecting, selling, sharing, or disclosing your Personal Information, and the categories of Personal Information disclosed for such purpose(s).
The categories of third parties with whom we share your Personal Information.
The categories of Personal Information we have sold, if any, about you and the categories of third parties to whom your Personal Information was sold, by category or categories of Personal Information for each third party to whom the Personal Information was sold.
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The specific pieces of Personal Information we have collected about you.
In addition, you may have the right to request that we delete your Personal Information.
If you do not have an account or if you are not logged into your account, your request to opt out of selling / sharing will be linked to your browser identifier only and not linked to any account information, because the connection between your browser and your account is not known to us.
Residents of certain U.S. states may opt out by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use the browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
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If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information at the bottom of this Privacy Policy and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing your rights request.
Any data that you provide to us may be accessed, shared, or processed by our offices located in the United States and our service providers located in the United States. This may entail the transfer of your Personal Information across international borders. International data protections standards may differ and be lower than the standards enforced in your jurisdiction.
The App and websites are not directed at individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you become aware that a child has provided us with Personal Information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information.
The Services, including the App, allow access for multiple End Users who jointly utilize, lease, or own the same vehicle and/or account. Upon receipt of a request from one End User to restrict or cancel the access of another End User on the same account, it is our policy to remove access for all End Users until proper lawful access can be determined, either by agreement of the parties or by entry of a court order from a court of competent jurisdiction determining the access rights of one or more affected End Users.
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Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
To make our websites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.
You may wish to restrict the use of cookies. Please be aware that some of the features of our website may not function correctly if you disable cookies.
Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:
Personalized Advertising. We also use advertising cookies, such as Google Ads, to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices.
Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.
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Personal Information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your Personal Information.
We may retain your Personal Information for a period of time consistent with the original purpose of collection or as long as required to fulfill our contractual or legal obligations. We determine the appropriate retention period for Personal Information on the basis of the amount, nature, and sensitivity of the Personal Information being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, your Personal Information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of or access to such data.
We implement a variety of security measures to maintain the safety of your Personal Information when you enter, submit, or access your Personal Information. For example, when possible, we use encryption to transfer and store data. We further limit access to this data using access controls and confidentiality commitments.
However, no website, application, or transmission can guarantee security. While we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of Personal Information obtained through the websites, we cannot ensure or warrant the security of any information you transmit to us.
We may change this privacy policy at any time and from time to time. The most recent version of the privacy policy is reflected by the date located at the top of this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on our websites. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.
If you have questions or comments about this policy, you may email us at privacy@connecteddealerservices.com.
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